Terms and Conditions of Service
Effective Date: 2025
By booking online or otherwise with Next Key Cleaning LLC, you agree to comply with and be bound by the following Terms and Conditions of Service.
1. Booking, Confirmation, and Appointment Details
Service Request:
By requesting our services, you agree to the terms and conditions specified herein.
Confirmation:
Booking a service does not guarantee an immediate spot. You will receive confirmation via email, phone call, or text message once your appointment is finalized in our system.
Appointment Arrival Window:
Cleaning appointment arrivals are scheduled for a specific time window; however, exact times are not guaranteed due to the nature of our business. We generally arrive no later than 30 minutes after the window start-time, with a reasonable arrival window allowance of one hour from the scheduled start time. While we strive to adhere to the schedule, slight delays may occur due to unforeseen circumstances. We will contact you by phone or text if we are running behind schedule.
Right to Refuse Service:
We reserve the right to deny or terminate service in the event of inappropriate conduct, inaccessible or disconnected utilities (electricity, running water), safety concerns, excessively cluttered or unsanitary conditions beyond reasonable expectations, or dangerous items present (e.g., weapons, live wires). Our cleaners may refuse service on the spot, and a cancellation fee will apply.
2. Safety and Service Limitations
- We do not handle mold removal or areas containing bodily fluids or excretions.
- Our cleaners do not handle or lift items exceeding 50 pounds. If you wish to have areas cleaned behind or under heavy furniture, please move these items prior to your appointment.
- Our cleaners do not climb higher than a 6-foot step ladder and do not perform work outside the home.
- We do not service hoarding homes (this is a specialized service we do not provide).
Photographs & Videos:
By using our services, you agree that we may take photographs and videos of your space during the cleaning process. These images and videos may be used for promotional purposes on our website, social media platforms, and other marketing materials. If you do not wish for images of your property to be used, please notify us in writing prior to your appointment.
Text Messages:
By using our services, you agree to receive SMS or email communications. Standard rates may apply.
3. Rescheduling and Cancellation Policy
Notice Period:
A minimum of 24 hours’ notice is required for cancellations or rescheduling to avoid a fee.
Fees:
Cancellations made within 24 hours of the scheduled appointment are subject to a cancellation fee of $50. Rescheduled appointments within 24 hours are subject to a $25 fee.
4. Payment and Pricing
Payment Timing and Methods:
Payments are due on the day of cleaning, at the conclusion of the service. Accepted payment methods include E-transfer, check, or credit card.
Service Fees:
We provide instant prices based on the information provided on the client booking form. Prices may be adjusted based on the actual condition of the home. If the condition deviates significantly from what was represented, we will contact you to discuss adjustments. If we are unable to establish contact within 60 minutes of the scheduled start of the appointment window, the cancellation ($50) or rescheduling ($25) fee will be charged.
Refunds and Touch-Ups:
If you are dissatisfied with our service, please contact us within 24 hours of job completion. We will address your concerns promptly and provide a solution, which may include a partial refund or a re-clean/touch-up.
Rate Increases:
Client rates may be adjusted based on changes in service frequency, home situation, or other factors. An annual increase of no more than 5% may be applied to recurring clients’ regular service.
5. Customer Responsibilities
Access:
Clients must ensure the cleaning team has access to the property at the scheduled time, including providing keys or instructions for entry. If locked out, every effort will be made to contact you. Failure to grant access within 60 minutes of the scheduled appointment arrival time will result in a 50-100% late cancellation fee. If you miss a confirmed appointment, the payment may be applied toward a rescheduled service.
Security Systems:
If your home has a security system, please provide necessary codes and instructions for use during the cleaning.
Cleaning Preparation:
Please pick up clutter and perform light tidying to allow our cleaners easy access to areas and surfaces to be cleaned. If you prefer our cleaners to handle these tasks, please notify us in advance for a fee adjustment.
Cleaning Supplies:
We provide the necessary cleaning equipment and products. If you prefer specific products, kindly inform us in advance and have them available upon our arrival.
Pets:
While we work around pets, clients are responsible for their pets’ behavior. Aggressive pets may result in service refusal.
6. Breakage, Damage, & Loss Policy
While rare, breakage or damage may occur. We carry insurance for damage or breakage caused by our cleaners.
- Please report any damage or breakage within 24 hours after completion of our cleaning service. We cannot be held responsible for claims made after this period.
- We are not liable for damage or breakage of items that are inherently fragile, valuable, irreplaceable, or improperly secured. Such items include, but are not limited to, cash, jewelry, art, antiques, and improperly installed fixtures.
- We are not responsible for any damage resulting from pre-existing wear and tear, improper installation, or poor craftsmanship.
7. Governing Law
These Terms and Conditions are governed by the laws of the State of Michigan, without regard to conflict of law principles.
8. Updates and Modifications
Next Key Cleaning LLC reserves the right to update or modify these terms at any time without prior notice. Continued use of our services after changes constitutes acceptance of the revised terms.
9. Contact Us
For any questions or concerns regarding these terms, please contact us at:
Next Key Cleaning LLC
Troy, MI
Email: chris@nextkeycleaning.com
By booking our services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions of Service.